(for all accounts) ZoneServ guarantees 99.5% network uptime as a general rule excluding scheduled maintenance and internet wide vulnerabilities (things like linux slapper, sql sapphire and others that have taken large parts of the internet down due to thing far beyond the control of ZoneServ), although we average 99.98% uptime. Some clients may have different uptime agreements based on their packages. In the event the network uptime guarantee is not met ZoneServ will refund 5% of the client’s monthly package amount for every 12 hours of downtime after the guarantee is not met, up to and not to exceed the full monthly amount. Network is considered unreachable if there is 100% packet lost between ZoneServ and its backbone providers. ZoneServ cannot provide any guarantees beyond its backbone providers. Downtime is measured starting 10 minutes past notification of network failure by the preferred support medium. End of the downtime is when there is no longer 100% packet loss between ZoneServ and its backbone providers. Customer is responsible to notify ZoneServ.com within 7 days of the incident if customer believes they are entitled to a claim.
Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of ZoneServ. Subscriber further acknowledges that the company's liability for its own negligence may not in any event ever exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.
Disclaimer
(for all accounts) ZoneServ.com will not be responsible for any damages your business may suffer. ZoneServ.com makes no warranties of any kind, expressed or implied for any service we provide. ZoneServ.com disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, lack of customer backups, lack of data integrity and any and all service interruptions caused by ZoneServ.com and its employees. Subscriber acknowledges that the service that is provided can be interrupted for reasons other then the negligence of ZoneServ.com. Subscriber agrees that ZoneServ.com cannot be held liable for any damages arising from any disruption of service that is outside the direct and exclusive control of ZoneServ.com. Subscriber also acknowledges that the absolute limit of any liability for anything for any reason to any subscriber at all can never exceed an amount equivalent to the charges payable by the subscriber to ZoneServ.com during the period in which damages are alleged to have occurred. ZoneServ.com reserves the right to revise its policies at any time without notice. Subscribers must adhere to the policies and changes as they are made.
